Processing Time

1–3 business days

Orders are usually processed after payment confirmation. Processing time does not include weekends, public holidays, or shipping transit time.

Tracking Update

24–72 hours

Tracking details may take 24–72 hours to update after the package has been handed over to the carrier.

Delivery times are estimates only

1. Shipping Destinations

We ship to the United Kingdom and selected international destinations. Available shipping options may vary depending on your delivery address and will be shown at checkout.

2. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order. The final shipping cost may depend on your delivery location, order value, available shipping method, and current promotional offers.

3. Order Confirmation

After placing your order successfully, you will receive an order confirmation email at the email address used during checkout. Please review your order details carefully after purchase.

4. Shipping Confirmation & Tracking

Once your order has been shipped, tracking information may be sent to you by email. Please allow 24–72 hours for tracking details to update after the package has been handed over to the carrier.

5. Incorrect or Incomplete Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing your order. Qorvessa is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete customer information.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other local charges depending on the destination country or region. These charges are the responsibility of the customer unless they are clearly collected at checkout.

7. Shipping Delays

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to customs processing, courier delays, public holidays, severe weather, high order volume, or circumstances beyond our control. We appreciate your patience and understanding.

8. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during shipping, please contact us as soon as possible with your order number and any available tracking information. Our support team will review the issue and help guide you through the next steps.

9. Refused or Unclaimed Packages

If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties or local charges were not paid, any return shipping costs, customs fees, or related charges may be deducted from the refund where applicable.