Orders

Orders are subject to payment confirmation, product availability, fraud checks, and accurate customer information.

Products

Product colors, sizing, measurements, and images are provided as accurately as possible but may vary slightly.

Support

For questions about orders, shipping, returns, refunds, or these terms, please contact our customer support team.

1. Overview

This website is operated by Qorvessa. Throughout the site, the terms “we”, “us”, and “our” refer to Qorvessa. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and any related policies posted on our website.

2. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement in your country or region. You agree not to use our website, products, or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and availability accurately. However, actual product colors may vary slightly due to lighting, photography, screen settings, and device display differences. Measurements may also vary slightly due to fabric, design, and manual measuring methods.

4. Size & Fit

Our size guide is provided for general reference only. Customers are responsible for checking product measurements and size details before placing an order. If you are unsure about sizing, please contact us before completing your purchase.

5. Pricing & Availability

Product prices, promotions, discounts, and availability may change without prior notice. We reserve the right to modify, update, or discontinue any product at any time. If a pricing or product information error occurs, we reserve the right to correct the error and cancel or adjust the affected order where necessary.

6. Orders & Order Acceptance

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order. We reserve the right to refuse, cancel, or limit any order due to payment issues, suspected fraud, incorrect pricing, product unavailability, incorrect customer information, or violation of these Terms of Service.

7. Payment

Payments are processed through Shopify’s secure checkout system and available payment providers shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.

8. Currency

Prices on qorvessa.shop are displayed in British Pound Sterling (GBP), unless otherwise shown at checkout. Your bank, card provider, or payment provider may apply currency conversion rates, international transaction fees, or other charges depending on your location and payment method.

9. Shipping & Delivery

Shipping times are estimates only and may vary depending on destination, courier service, customs clearance, public holidays, weather, high order volume, and other circumstances outside our control. Please review our Shipping Policy for detailed delivery information.

10. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other local charges. Unless these charges are clearly collected at checkout, they are the responsibility of the customer. Please review our Customs & Taxes page for more information.

11. Returns, Refunds & Exchanges

Return, refund, and exchange requests are handled according to our Returns & Exchanges Policy. Items must meet the return conditions stated on our website. Customers must contact us before sending any item back. Items returned without prior authorization may not be accepted.

12. Order Cancellation

If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible. Once an order has been processed, packed, or shipped, cancellation may no longer be possible and you may need to follow the return process after delivery.

Where applicable under consumer protection laws, customers may have additional cancellation rights for online purchases.

13. Customer Information

You agree to provide accurate, current, and complete information when placing an order. We are not responsible for delivery delays, failed delivery, lost packages, or order issues caused by incorrect or incomplete shipping details, billing information, phone number, or email address provided by the customer.

14. Promotions & Discount Codes

Promotional offers, discount codes, sale prices, and limited-time deals may be subject to specific conditions, expiration dates, product exclusions, or availability limits. We reserve the right to modify, suspend, or cancel promotions at any time without prior notice.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, layouts, design elements, and other materials, is owned by or licensed to Qorvessa. You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

16. Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, abusive, or unauthorized purpose
• To violate any applicable laws or regulations
• To infringe upon our rights or the rights of others
• To submit false, misleading, or harmful information
• To upload viruses, malware, or harmful code
• To interfere with website security, functionality, or operation
• To collect website or customer data without authorization

17. Third-Party Services

Our store may use third-party service providers, including Shopify, payment processors, shipping providers, analytics tools, marketing tools, apps, and customer support services. Your use of third-party services may also be subject to their own terms, policies, and privacy practices.

18. Reviews, Comments & Submissions

If you submit reviews, comments, feedback, photos, or other content to us, you agree that such content is accurate, lawful, and does not violate the rights of others. We may use, display, edit, or remove submitted content where permitted by law and our website policies.

19. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, share, store, and protect your personal information. Please review our Privacy Policy before using our website or placing an order.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Qorvessa shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Nothing in these Terms of Service limits rights that cannot be excluded under applicable consumer protection laws.

21. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting the updated version on this page. Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Kingdom, unless otherwise required by mandatory consumer protection laws in your country or region.